Care and Feeding of Open Source Developers: A Framework for Successful Communication | Patty Evans

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Based on the relationship work of John Gottman, this talk will provide the skills to recognize and adapt to common communication techniques that are a hindrance to effective communication. It will also provide a framework for developing lasting relationships between colleagues both in the Selenium community and in the software development community at large. Specifically, this talk will introduce the Sound Relationship Framework, which is a system of conditions for productive work relationships. It will introduce the concept of the "bid for communication," and how responses to those bids affect the subsequent interaction both positively and negatively. Finally, the talk will introduce the "Four Horsemen" of ineffective communication, that indicate serious communication difficulties, and offer strategies for recognizing diffusing those issues.